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Complaint to Joom

A complaint is possible if the goods do not reach their destination at all. However, the period until one has a right to the complaint is 75 days.
The complaint can be made at the shop using a special web form. There you can enter your email address and describe the problem at hand.
According to information, Joom will try to solve the problem for the next 45 days. Telephone support is not possible with Joom.
There is also an email address in case of problems.
This is support@joom.com.
It is also not possible to contact the individual seller of the product ordered. To do this, the customer must first contact Joom.
Joom customer service will then resolve the problem directly with the seller of the product. At least this is assumed.
It is a pity that this process is not really transparent for the end customer.

Who or what is behind the name Joom?

One looks in vain for an imprint on the website. However, there is an address in the Terms of Use to which you can turn if difficulties should arise.
This is: Marijas Street 9-11, Riga, Latvia.

In addition, the terms of use contain offers from the payment service providers who have to do with Joom via the orders. These are the following:

Renderwison LTD in Cyprus
Ingenico ePayments in the Netherlands.
Internet Projects Ltd in Russia.
Cellar Door Limited in Gibraltar.

There is some additional information about the company on the shop's Facebook page. However, these are only in Russian.
Joom is also represented on Instagram.
However, Joom's presence there is still manageable.

Delivery

The big plus point of Joom, is that unlike Wish, shipping charges are almost always free. So no unpleasant surprises on the price at the end of your order! Your order goes through several steps :

1. You enter your shipping address and make the payment for your order
2. You can cancel your order or change the shipping address within 8 hours of purchase
3. 8 hours after the payment of your order, the information is transmitted to the seller
4. The seller packs the merchandise, chooses his carrier, then ships the order
5. The seller assigns a tracking number to your order, allowing you to track the delivery of the package on the site or the application.
6. When the parcel arrives at the destination post office, you receive a notice of passage
7. With this notice of passage and ID, you can go to the post office to pick up your merchandise.

The sellers have a maximum of 75 days to deliver the order. If the product is not delivered 75 days after the date of purchase, Joom will refund the full amount of your order. However, most orders take between 15 and 30 days to arrive, like Aliexpress. Unfortunately, the sellers send the products separately, even if they have been ordered together because your products are not necessarily ordered from the same seller.

JOOM REVIEW, THE CARRIERS :

The seller chooses the carrier before sending the product. If the product is shipped, you will see its tracking number on the order page. Sellers who work with Joom often choose these carriers.

WARRANTY & REFUND

Joom delivers the product according to its description within 75 days of purchase. If you have not received the product within 75 days or if the product does not match its description, contact Joom. They will process your request and find a solution. On Joom, the solution is in favor of the customer in 90% of cases. You can contact them by pressing the icon at the top right, specify the subject of your request and talk to the support agents!

The refund may take up to 14 days from the cancellation date. In most cases, the amount is paid into your bank account 2-3 days after the cancellation. You may find more information in this other article about Joom

Terms of refund

You can get a full refund if :

• More than 75 days have elapsed since the date of purchase and the product has not yet been delivered.
• The quality of the product is considerably worse than what is seen in the description and it is impossible to consume the product properly.
• You have changed your mind about the order within 14 days of delivery. In this case, you can return the merchandise to the seller. Do not forget to contact the technical support team to request the return address. Otherwise, Joom reserves the right to refuse your refund request. The refund is only made when proof of return shipping is presented to the technical agents. Joom does not participate in the costs of return, they will be at your expense.

CAN YOU CONTACT THE SELLER?

For the moment, it is not possible. But you can always contact Joom's agents by tapping the chat icon at the top right. To ensure the best customer experience, Joom offers technical support entirely in English, unlike Aliexpress. Joom makes every effort to find fair solutions to disputes between customers and sellers.

Payment methods

In order to settle your orders on Joom, only payment by credit card is accepted. Unfortunately, as on Aliexpress, payment by Paypal is not available. It seems that Joom has the ambition to offer different payment methods soon. However, payments on Joom are totally secure and therefore you have no risk when ordering on Joom.

What is a Store?

Joom is an intermediary between customers and sellers. Each Store on Joom represents a seller. Reviews on the Stores are reviews of products sold by this Store. Only users who have received their product can leave a review. The Store Score is the average of the scores for all products purchased in the Store. Only users who have received their product can rate it. If you liked the quality and delivery time of a product, add the Store to Favorites. The next time you place an order, you can easily find that Trusted Store. And sellers regularly renew the range of products in their stores. You can also read the reviews of previous buyers in the comments on the product datasheet. Many customers share pictures of the product they have received, which is very useful to make a little more of the quality of the product.

PURCHASING ON JOOM

Joom is a very special website and online shopping application. Almost all the products it includes are very cheap and come from China. Which means that shipments can take more than 2 months. But in return we can buy with unimaginable prices in Spain. However, many users wonder if buying through Joom is safe . Many doubt the veracity of the page, in part due to the low prices they offer.

However, we can tell you that, in general, it is safe. At least if we follow some basic guidelines when buying. But today, instead of giving you advice, we are going to tell you 5 mistakes that you should never comment on when buying in Joom .

DON'T LOOK AT RATINGS

As with websites like eBay, there are many sellers who sell on Joom. Some are more reliable than others, so we should never buy anything without first looking at that seller's ratings .

In addition to reviewing the stars you may have, it does not hurt to take a look at the comments of other buyers . Here we can see if the merchandise takes a long time to arrive, if it conforms or not to the description and many more details.

Of course, practically no seller will have the full 5 stars. There will always be a client who, for whatever reason, gives you fewer stars. If they are isolated cases we should not give it much importance. Now, if there are many customers who complain about something, do not trust that seller .

DON'T COMPARE PRICES

It's easy to get carried away by the low prices we have on Joom. Seeing thousands of things for 1 euro or even less can blind anyone. However, we may find that same product in other online stores at the same price . We may even get it without having to wait two months to receive the product.

Therefore, it is always advisable to review other purchase pages or applications . We can look at sites like Aliexpress, Gearbest, Wish, or even Amazon. Maybe we get a surprise.

DON'T PAY WITH PAYPAL

Although by default Joom will ask us to pay by card, it is much safer to pay by PayPal . First, because it is not necessary to put the card details on the Joom page. And secondly because, if necessary, PayPal has a dispute center where we can claim the money back.

DO NOT USE THE GUARANTEE

Although the products come from China and take months to arrive, Joom offers two types of guarantee. On the one hand, Joom agrees to return the money if more than 75 days have passed and the product has not arrived .

We also have this option if the product quality is significantly worse than the requested product description. This includes whether the item arrives damaged or defective. We can even return it within 14 days if we haven't even opened the product .

On the other hand, Joom offers a 90-day operation guarantee . Of course, if we want to return a product we will have to take care of the shipping costs.

IS JOOM RELIABLE

THREE REASONS WHY JOOM CAN BE TRUSTED

As with Wish and Aliexpress, Joom makes a series of rights available to buyers that ensure the reliability of the service when we encounter a problem within the application.

IT HAS A MONEY-BACK GUARANTEE

Specifically 30 days after receipt of the product. If this does not convince us, does not correspond to what the seller promised or arrives with visible damage, Joom will proceed to refund the amount owed in the next 14 days after sending the item back as long as we have provided the tracking number of the shipment.

Unfortunately, Joom is not responsible for the costs incurred for the return shipment : we will have to pay all the costs associated with this from our own hands.

AND REFUND IF THE PRODUCT DOES NOT ARRIVE

Have you ordered some shoes two months ago and they don't arrive? Joom establishes a maximum delivery time of 75 days . Once 75 days have elapsed from the day of purchase, the buyer may claim a refund of the full amount of the product.

The maximum claim period, of course, extends up to 90 days , so if we have not previously requested a refund, the company avails itself of the right of warranty expiration. As for the term of return of the money, Joom establishes 14 maximum days, within which we will receive the amount owed.

SUPPORTS PAYMENTS THROUGH PAYPAL

PayPal is probably the safest method for making payments over the Internet. In case we encounter any problem when buying a product (factory defect, does not arrive or does not correspond to the original description), we can always claim payment through PayPal if the seller does not provide us with a solution through Joom .

WHY BUY AT JOOM?

Joom is an option to buy cheap on the Internet and here we teach you how to get the most out of it safely. Online shopping is an unstoppable phenomenon, whether through the PC or mobile you can buy what you are looking for and with just a few clicks receive it at your door. Given this scenario, JOOM , the giant of commerce in Asia, was not going to miss the opportunity to enter the market with a page that offers everything you are looking for and what you did not know existed, of course, at a lower price.

There is no doubt that when it comes to saving time going to stores, we all look for the most comfortable, accessible and safe way to buy online, this is how these platforms grow and grow every day to simplify the lives of consumers. Next we will show you five keys to buy in Joom.es safely. So, let's get down to business.

By the way, it seems that buying in Joom is fashionable: Surely you have seen the advertisement for Joom.es on TV, right? We too, and before we had bought in Joom and everything has arrived as is, so here we share our experience and update this article, telling step by step what we have bought and how and when it has arrived. Is it possible to buy from Joom safely? Of course, and here we are going to tell you how to do it so as not to run any danger.

And it is that if you want to buy in Joom from Spain and in Spanish, we share here a series of tips so that you buy in Joom with total security and without leaving home. There are all kinds of Joom opinions, and the first thing to say before talking about our opinion of Joom is that buying in Joom is safe , but beyond clarifying it, here are some keys to make it safe to buy in Joom , one of these apps that in recent weeks has positioned itself as one of the most downloaded by devices with Android operating systems, although it can also be purchased at Joom.es directly from the browser.

JOOM, a Chinese Amazon

Joom is an online store of products made in China, where you will find everything you need at very low prices, and according to its official website, with free shipping "no surprises" when you add them to the shopping cart. A sales platform with operations similar to any other but with the world's best known imitations and copies that make it a great attraction.

Sign up for JOOM

Joom is an online platform in which many different Chinese suppliers are grouped and each one of them sells its corresponding catalog with all the imaginable sections. Remember that it is a page for generic products, so even if the product looks exactly like a commercial brand, it will never be the original, if a seller offers a recognized brand it could be a scam.

From clothing, household items, electronics and various gadgets that will awaken your consumer senses, we just have to scroll down, select our preferred product and check description, photos, ratings and comments. The grouping by categories and the design turn the experience into a shopping feast, being bombarded from the presentation with flash offers and rebates ranging from 5 to 70 percent. Being an international store you will find comments in different languages, for which a translator is available to read everything in your language. Joom Spain works correctly, as it does anywhere in the world, which makes it a dangerous combination for different online sales companies.

There is no excuse to register

You can register directly on the page or access through your email or preferred social network (Facebook). Joom has an intuitive interface and similar to the traditional shopping pages where it is only a matter of selecting your items and taking them to the cart.

If you like to carry your purchases in the palm of your hand, the application is also available for Android devices on Google Play and for iOS devices on the App Store. With your user you can buy through any device with total freedom and independence.

Current best Joom code is "JMFPWALR".