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Our Prevention Policy for COVID-19

As the situation with COVID-19 evolves day to day,our top priority during these challenging times continues to be the health and safety of our co-workers,customers and communities.

All employees have been trianed on proper hand washing protocal,work areas are cleaned prior to shipping each package when packaging orders.

Here are some Q&A that you might want to know about shopping in zanzea.com

Package Safety：

Every package which will be entirely sterilized before it's shipped is absolutely safe. We've enhanced our daily cleaning procedures to ensure the regular sanitization of the warehouse,equipment,and tools,as well as implementing strict disinfection cleanings for every package.

The World Health Organisation states that viral diseases cannot be transmitted through packages,but we still disinfect them for added safety.

Processing Time：

At present,although the COVID-19 has been controlled in HongKong,it will still take some time for the suppliers to resume work and production,please wait patiently for your order, we will ship it as soon as possible.

Delivery Methods and time：

Due to COVID-19,some goods are restricted,and we can not ship to some countries. If we can't ship your order now,we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.As these restrictions are unpredictable, the shipping time limit for your order maybe extended beyond what is displayed on the product page/checkout.

Return policy：

If you want to return an item and are presently unable to send it to us,we will extend the return time until the epidemic is over!

Caring for our employees：

We have taken extreme actions to protect our employees and communities that areas important as our customers.We distribute protective masks,alcohol and other sanitation supplies to those who must work in the office.Additionally,we've canceled large events, moved our daily meetings online,ensuring the regular sanitization of high-traffic surfaces like door handles,stairway handrails, elevator buttons, lockers,and touch screens.

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 1-2 business days after we receive your package.

Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper returns requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-ZANZEA products .

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible. Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.